Terms of Service

The deal, in plain words.

What you can expect from TalentGraph, what we expect from you, and what happens when either side wants out.

Not legal advice.This document is a good-faith plain-English draft describing how TalentGraph actually works. It has not been reviewed by a lawyer. Have counsel review and adapt it for your jurisdiction before you rely on it as a binding published policy.

Last updated: 10 September 2026

1. The service

TalentGraph provides software that extracts structured data from resumes and job postings, matches candidates against roles, and generates job-related text. By creating an account or using the service you agree to these terms.

2. Your account

You are responsible for keeping your credentials secure and for what happens under your account. Tell us promptly if you think it has been compromised. You must be legally able to enter a contract, and if you are agreeing on behalf of a company, you must be authorised to bind it.

3. Acceptable use

You agree not to use TalentGraph to:

  • upload personal data you have no lawful basis to process;
  • discriminate against candidates on protected characteristics, or use output to do so;
  • scrape or resell the service, or attempt to reconstruct the underlying models;
  • attack, overload or probe the infrastructure outside a good-faith security disclosure;
  • upload malware, or content that is unlawful in your jurisdiction or ours.

Match scores are decision support, not decisions. You remain responsible for your hiring outcomes, including compliance with employment and anti-discrimination law.

4. Your data and your content

You keep all rights in the documents you upload and the records produced from them. You grant us only the licence needed to run the service for you — process, store and display that content back to you. We do not use it to train models. See the privacy policy.

5. Fees

Paid plans bill in advance for the period. Usage above your plan quota is billed in arrears at the plan rate unless you have set a hard cap. Fees are exclusive of taxes. We will give at least 30 days’ notice before a price change affecting your renewal.

6. Availability

We aim for high availability and will give notice of planned maintenance where we can, but the service is provided without an uptime guarantee except where an Enterprise agreement sets out an SLA.

7. AI output

Generated job descriptions, resume rewrites and extracted fields may contain errors. The Resume Builder checks rewrites against the source document to block invented facts, but no automated check is perfect. Review output before you rely on it or send it to a candidate or client.

8. Termination

You may cancel at any time; the plan runs to the end of the period you have paid for and we do not refund partial periods unless required by law. We may suspend or terminate an account for material breach of these terms, giving notice and an opportunity to fix it where it is reasonable to do so. You can export your data as JSON before an account closes.

9. Warranties and liability

The service is provided “as is” without implied warranties, to the extent the law allows. Neither party is liable for indirect or consequential loss, and our total liability is capped at the fees you paid in the twelve months before the claim. Nothing here limits liability that can not be limited by law.

10. Changes and governing law

We may update these terms; material changes are notified to account holders before they take effect, and continuing to use the service after that constitutes acceptance. The governing law and venue are set out in your order form or, absent one, are those of our place of incorporation.

Questions: contact us.